>Support options
>Support Prices
>Why Commercial support?
>Get Support now!
Everyone knows that support and technical expertise are critical in ensuring the success of any product deployment. With an open source project this is not different. If you need an enterprise-class commercial support for OSSEC, OSSEC Network Security, the company behind this great open source project, offers this option to our users.
Our support team is available to support any environment, from home users to large corporations, governments and universities.
In addition to the support contracts, we also offer training and on-demand consulting services for whatever your needs might be.
If you desire more information about our commercial support options, or wish to start with us now, please contact contact@ossec.net or visit Getting Commercial Support.
Open source software, quality code and enterprise-class support.
Support options
We offer two support options: Standard and Premier. For costs information, check our support price table.
- Telephone support for installation and general use questions.
- E-mail and live IRC or IM support during business hours.
- Direct access to a named support contact or alternate.
- 3 Days problem resolution guaranteed*.
- Direct access to our support portal for feature requests, defect tracking and life-cycle information.
- Development of customized rules/decoders for proprietary or non-supported logs (10 Days response time).
- Access to proprietary active response modules (e.g. PIX firewall, Cisco routers, etc).
- Access to customized installation packages for large scale implementations.
Response times:
During standard business hours (6am - 6pm, M-F) - 4 hours.
Outside standard business hours - 12 hours.
- Telephone support for installation and general use questions.
- E-mail and live IRC or IM support during business hours.
- Direct access to a named support contact or alternate.
- 32 Hours problem resolution guaranteed*.
- Direct access to our support portal for feature requests, defect tracking and life-cycle information.
- Development of customized rules/decoders for proprietary or non-supported logs (5 Days response time).
- Access to proprietary active response modules (e.g. PIX firewall, Cisco routers, etc).
- Development of customized active response modules (10 Days response time). - premier only
- Access to customized installation packages for large scale implementations. - premier only
- Accelerated response times. - premier only
- Optional certified rules and installation packages. premier only
Response times:
During standard business hours (6am - 6pm, M-F) - 2 hours.
Outside standard business hours - 06 hours.
*Problem resolution guaranteed: The time by which OSSEC Network Security will provide at least a temporary resolution to the problem.
Support prices
| Support Plan | Standard | Premier |
|---|---|---|
| Server support (up to 10 agents included) | $1450 (USD) | $2250 (USD) |
| Aditional agents (per group of 10) | $150 (USD) | $225 (USD) |
| Term | 1 year | 1 year |
| Live phone/email/IM support | included | included |
| Response time (business hours) | 4 hours | 2 hours |
| Response time (non-business hours) | 12 hours | 06 hours |
For payment options, visit How to Pay?
Why commercial support?
OSSEC is a very complex software and implementing it correctly and
effectively can be difficult for some organizations. With a thorough
understanding of OSSEC and all its features, we can help at all stages
of your OSSEC usage. From the deployment plan to the configuration,
installation, tuning, and if needed, special code to suit your
needs. With our support contract, you can rest assured that you
will be covered when needed.
Open source software, quality code and enterprise-class support.