»To purchase OSSEC support, please email ossec@trendmicro.com for more information.

Support and technical expertise are critical to ensuring the success of any product deployment. The same principle applies with an open source software project. To help ensure the success of an OSSEC deployment, enterprises are turning to the Trend Micro team of security experts. Our skilled support team is available to work with you, throughout your deployment to help identify and solve problems before there is an impact on the availability of business critical systems.

Choose Trend Micro Commercial Support for your OSSEC deployment and receive:

1. Pre-compiled software packages on Microsoft® Windows®, Ubuntu®, Solaris®, HP-UX® and Linux Platforms. These packages help customers deploy the OSSEC product easily and quickly without having to spend resource cycles in compiling the source code for common platforms. Detailed instructions and support, including compiling code will be provided to create packages on all other supported platforms.
2. Tools/scripts to help:
   * Simplify Management of Agents
   * Simplify keys distribution to the Agents
   * Simplify troubleshooting
3. Access to technical expertise is provided via email and in English
4. Timely response to support queries.
5. Priority access to the research and development team for the creation, or customization of:
   * System integrity and log analysis rules
   * Active response and alerting capabilities
   * Customer-specific reports using tools available with the product
   * Support for new and custom log formats by writing log decoders
   * Support for creation of System Integrity Rules package to support specific software packages.